Testimonials

In their own words

From riders and families to the healthcare professionals who refer them, here’s what our neighbors say about The Way There and Back.

I wanted to thank you for all that you guys do to accommodate my patient to ensure that she makes it to and from her appointments safely. We greatly appreciate you guys for what you do in the community.

Jalesa Green, LMSWOutpatient Social Worker, MUSC Hollings Cancer Center

The Way There and Back is one of those organizations that truly makes a difference in ways that can be hard to put into words. I’ve had the opportunity to experience their kindness from both sides—as someone who has personally needed transportation to medical appointments and as a healthcare provider trying to make sure patients can get the care they need.

They have helped me get to several medical appointments when transportation could have easily become one more thing to worry about. Knowing I had a safe, reliable way to get there and back took such a weight off my shoulders. As a medical provider, I have seen how difficult transportation can be for patients, but I had not experienced this personally until recently. I also currently need a little assistance getting in and out of the car, which makes using a rideshare less reliable. People needing to get to appointments struggle with this daily, and my current situation has opened my eyes even more to this gap in access to care.

When it comes to the clinic I run, we work with families who sometimes face very real barriers to getting their children to appointments. There have been times when a family wanted and needed to come to therapy, but simply didn’t have a way to get there. The Way There and Back stepped in and helped make it possible. It may seem like “just a ride,” but when that ride means a child can receive therapy, a parent doesn’t have to choose between missing an appointment and figuring out transportation they don’t have, or someone can get to the medical care they need—it becomes so much more than transportation.

What I love about The Way There and Back is that there is genuine kindness behind what they do. They aren’t just helping people get from one place to another. They are removing barriers, easing stress, and reminding people that someone cares enough to help.

I am incredibly grateful for the rides they have provided for me personally, but I’m even more grateful for the difference I’ve seen them make for the families we serve. Our community is better because The Way There and Back is part of it.

Ashley Bondurant, PT, DPTLemons to Lemonade Therapy, LLC

I just want to thank you so much for giving me and my 3 daughters rides to various places in the city. With one daughter in the Hospital and the rest of us staying at The Ronald McDonald House has been a very challenging time for us. The trips to schools for testing, to Walmart for food and birthday supplies have been so helpful. The trips to the aquarium and boat rides for some peaceful time away from the house and hospital have been great escapes for us. Thank you!

MonicaFriend of The Way

Thank you for giving me rides to work and back home. I really appreciated the extra time you took to take me to the Doctor and making sure I got home. My back is feeling so much better.

Mr. MackFriend of The Way

We had a mission and a prayer-to get my mom-in-law transportation to and from her medical appointments that were everyday for 5.5 weeks. The Way There and Back answered that prayer.

I thank Glenn Barrett of ‘The Way There And Back’ for providing transportation for the past 4 weeks. He and his company have been there for us stepping up to the plate when I wasn’t sure if it was ever going to get started. He and his team got us through these last 4 weeks with a strong belief that prayer changes things. And it did. And even though we have 1.5 weeks to go we are grateful for Glenn and his volunteer drivers for their time spent. What they helped us accomplish is truly amazing.

Everyone on his team has been very helpful very kind and God loving.

Sometimes a simple thank you does not capture the feeling adequately. Does not do it justice but it will have to suffice. Glenn Barrett and his mission at ‘The Way There and Back’ answered a prayer and for that we are forever grateful.

RiversFriend of The Way

Thank you for giving me rides to and from my medical appointments. You have always been punctual without exception; you have always been there to take me home even when the timings of my appointments have been unpredictable, and you have been a pleasure to travel with - cheerful and supportive.

I highly recommend the Way

ChrisFriend of The Way

I want to thank The Way for providing safe and dependable rides to my Doctor’s appointments you and Steve have been great over 6 months. With my problems seeing, I am so thankful for your help. making sure I am comfortable walking into and out of my appointments.

I wish The Way the best and hope you keep helping me with my rides.

JohnnieFriend of The Way

I appreciate you guys and y’all really take care of me. I really wish there were more people like you because you care for people. You go far and beyond with your service . Yall always take me to grocery store and even tie my shoes when I cannot reach them. Thank you for all of the months of service. You guys have never let me down .

John W.Friend of The Way
Community Partners

Letters of support

Healthcare and community partners across Charleston have written to share what our work means to the people they serve.

MUSC Health

Rita Aidoo, LMSW, MHFA
System Manager - Community Navigation, Population Health Program

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To Whom It May Concern:

It is with heartfelt appreciation that I write to recommend The Way There for the incredible service they provide for our community. Through their free transportation program, they have become a trusted partner to our MUSC Population Health Community Health Workers and, more importantly, a lifeline for many of our patients who face challenges getting to where they need to go.

The Way There has helped countless individuals reach medical appointments, pharmacies, grocery stores, and other essential resources. Their team approaches every ride with care, respect, and compassion, ensuring that those they serve feel supported and valued. For many of our patients, this service has made the difference between missing critical care and taking the next step toward better health.

What truly sets The Way There apart is its spirit of kindness and community. They don’t just provide transportation—they build connections and restore hope. Their drivers consistently go above and beyond to meet each person’s needs, and their reliability and empathy shine through in every interaction.

I am deeply grateful for our partnership with The Way There. Their generosity and commitment have made a lasting impact on the patients and families we support. I wholeheartedly recommend them for any opportunity that will allow them to continue expanding their mission and touching more lives across our community.

With gratitude,
Rita Aidoo, LMSW, MHFA
System Manager - Community Navigation, Population Health Program

View the original letter (PDF)

Ronald McDonald House

Jennene Koester
Director of Operations, Ronald McDonald House Charities Charleston

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To Whom It May Concern:

It is with great enthusiasm that I recommend The Way, a compassionate and dedicated non-profit organization that has made a meaningful difference for the families staying at the Ronald McDonald House Charities Charleston. Their volunteer team provides reliable transportation for families who otherwise have no means to get to important destinations such as Walmart for groceries and other necessities. Their kindness and flexibility ensure that families can focus on what matters most—the care and comfort of their children.

Beyond these essential rides, The Way has gone above and beyond to bring joy and normalcy to families facing difficult times. They have helped provide tickets to events such as Disney on Ice, Charleston RiverDogs baseball games, and the South Carolina Aquarium—creating lasting memories for children and parents alike. On one especially touching occasion, The Way helped a family by giving the patient’s siblings a ride to school on their first day, ensuring that even amid hospital stays, life’s important moments were not missed. Glenn and Matt have spearheaded this wonderful and needed project with heartfelt dedication and community spirit.

We are truly grateful for our growing collaboration with The Way as we continue to support families with critically ill children. Their compassion, reliability, and generosity embody the very best of community partnership. I wholeheartedly recommend The Way for any recognition, funding, or partnership opportunities that will allow them to continue expanding their invaluable mission.

Sincerely,
Jennene Koester
Director of Operations, Ronald McDonald House Charities Charleston

View the original letter (PDF)

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